noHold AI Integrates with Top Collaboration Platform, Cisco Spark
August 31 2016 - 12:00PM
Business Wire
Becoming Another Channel People can Access noHold Virtual
Assistants
noHold Artificial Intelligence (AI) platform now supports Cisco
Spark, making it possible for Spark users to leverage a Virtual
Assistant directly from within a room.
Spark is a leading collaboration platform designed to “create
secure, virtual rooms where teams work together from anywhere.”
(newsroom.cisco.com) Using Spark’s open APIs, noHold was able to
build a connector that enables users to find answers to their
questions directly from the room interface. For example, if a user
has a question while working in a room that already has a Virtual
Assistant added, all they have to do is mention (@) the Virtual
Assistants handle name in the text box along with the question. The
Virtual Assistant will appear within that same chat window, and
respond accordingly. Adding a Virtual Assistant to a room is as
easy as adding a human. Simply look up the name of the Virtual
Assistant and click add.
Integrating Virtual Assistants (chat bots) into collaboration
rooms to intelligently answer user queries adds value for the
platform. Customer problems vary and often require different skills
to resolve different issues. The power of collaboration platforms
is that all the appropriate resources to fix those issues can be
found within the same room. Virtual Assistants are an important
resource to provide because they are available 24/7, users can
access a tremendous amount of information and answer questions on
their own terms.
Moving forward, the process to create a Virtual Assistant with
noHold’s platform will become more and more intuitive. Diego
Ventura, CEO and founder of noHold says, “It is noHold’s objective
to make sure that our Virtual Assistants work through as many
pertinent channels as possible such as voice, SMS, Facebook, Alexa
and certain collaboration platforms like Cisco Spark.”
To hear more of what Diego has to say on Virtual Assistants, he
will be speaking at the Peggy Smedley Institute on Sept. 9th in San
Diego, CA. To register, click here and use the code IoTD for
half off the price.
About noHold, Inc.
noHold is a privately held company established in 1999 and is
headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the
acknowledged leader in Web based Self-service solutions with a
mission to deliver real answers to real questions – real fast.
Simple to use, easy to implement and as close to human as you can
get, noHold turns automated customer support into cognitive
customer interactions. noHold customers include Cisco, Dell, Intel
and a host of industry leaders. More information can be found at
http://www.nohold.com or subscribe to noHold’s vlog to hear more
from CEO, Diego Ventura.
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noHold, Inc.Veronica Cech, 408-946-9200 ext. 356Marketing
Associatevcech@nohold.com