Tai Software and Front Partnering to Revolutionize Freight Broker Operations with AI and Email Automation
April 17 2024 - 12:05PM
Tai Software (Tai), the leading transportation management system
(TMS) for freight brokers, and Front, a modern customer service
platform that streamlines shipper, broker, and carrier
communication, today announced an integration set to transform
freight broker operations through advanced artificial intelligence
(AI) and email automation capabilities. The integration will
significantly elevate the productivity of freight brokers and
third-party logistics providers (3PLs) by automating critical but
time-consuming tasks.
“Front and Tai enable us to deliver best-in-class service to our
shippers and carriers,” said Jordan Reber, Executive Vice
President, ARL Logistics. “The integration will unlock additional
efficiencies that help us quote faster, manage more loads, and
ultimately increase revenue.”
Through this partnership, brokerage agents are now empowered to
focus on growth-oriented activities such as optimizing lane
bookings and heightening service capacity, ultimately resulting in
increased revenue generation. The integration utilizes AI to
accelerate email communications between brokers and their shipper
and carrier partners. Documents and requests received within Front
are instantly synchronized with Tai, allowing for seamless
processing and extraction of relevant data, which is then promptly
synced back to Front. The integrated service offering helps teams
cut through the noise of cluttered email inboxes and eliminates the
need for manual data entry, freeing up time for revenue-driving
tasks.
Craig Klemp, VP Global Partnerships & Business Development
at Front, added " The integration between Tai and Front transcends
conventional inbox management. It is a strategic leap towards
cost-effective brokerage scaling and revamps the customer
experience by equipping agents with the finest AI-driven solutions
the industry has to offer."
The integration of Tai’s intelligent transport management system
with Front's tailored communication platform ensures that
information flows seamlessly, enabling logistics professionals to
respond with unparalleled speed and accuracy, secure a greater
number of loads, and provide superior customer experiences.
"The shared vision between Tai and Front harmonizes
communication and operational accuracy, fostering an environment
where clients can more readily seize opportunities in the
fast-paced logistics marketplace," said Walter (Mitch) Mitchell,
CEO of Tai Software. "We are now at the forefront of utilizing AI
and automation to simplify complexities for freight brokers."
For more information on the Tai and Front partnership and to
learn how to revolutionize your operations through AI, please visit
https://tai-software.com/components/integrations/
About Tai
Tai Software is a fully integrated platform for freight
management, offering companies efficiency and growth opportunities.
Tai TMS streamlines operations through full-scale automation for
Full Truck Load (FTL) and Less than Truckload (LTL) shipments,
integrating with major carriers and technology partners for
end-to-end automation. With over 500 tool integrations and 20 years
of tech innovation, freight brokers rely on Tai TMS for domestic
freight management solutions and business empowerment to focus on
strategic growth by supporting their representatives.
About Front
Front is the modern customer service platform that helps
companies delight their customers, engage their teams, and build
stronger businesses. We’ve reimagined the help desk for real-time
team collaboration across every customer communication channel,
then powered it all up with AI and automation to resolve issues and
help teams work faster. Customers get exceptional service whether
they’re looking for a simple, instant answer, or personalized help
on their most complex issues — and you get the analytics and
insights your business needs to optimize your customer experience.
Over 8,500 businesses of all shapes and sizes, from ClickUp to
Branch Insurance, Echo Global Logistics to Reed & Mackay rely
on Front to deliver game-changing service that wins and retains
customers for life. To learn more, visit www.front.com.
Media Contact:
Tyler Thornton
LeadCoverage
tyler@leadcoverage.com